Four Channel Smoove Origin 4 RTS White Wall Switch

Thank you for your review. We are sorry to hear that you are disappointed with your blind. However, we would like to clarify the steps taken during your order. The image file provided was low resolution, which meant the preview showed visible pixelation and a softer, grey-toned background rather than a solid black. This was clearly illustrated in the proof we supplied. The purpose of this proof is to ensure customers can see the exact expected result before production and request changes or provide an alternative image if they are not satisfied. We did not proceed with manufacturing until we received your approval confirming that you were happy for us to produce the blind as shown. Your order was then manufactured exactly in line with the approved proof. As the blind has been produced as approved and is not faulty, we are unable to offer a refund or replacement in this case. We are always happy to assist customers with image suitability before approval and encourage anyone with concerns to contact us so we can help achieve the best possible finish.